Refund policy
At Vyoracart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of product delivery for eligible items.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return, including:
- Personal care products
- Intimate or hygiene-related items
- Customized or personalized products
- Final sale or clearance items
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
We will review the request and arrange a replacement or refund if approved.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Please allow 5–10 business days for the refund to reflect in your account depending on your payment provider or bank.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong product was delivered
- The item arrived damaged or defective
Shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Contact Us
For return or refund-related assistance, contact us at:
We are committed to making your shopping experience smooth, secure, and reliable.
Vyoracart
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